CRM/Salesforce.com Development:
Salesforce® allows Sales/CSR’s, Managers and Executives can easily and successfully manage their entire process across multiple departments – from generating leads to closing deals through billing, delighting customers. Our CRM/Salesforce® services include:
Process Design:
- Align your business processes with Salesforce.com processes
- Configuration & Customization: Implement your business processes on Salesforce.com platform
- Custom Development & Integration: We create custom modules, reports and integration using Apex/Visualforce.
Process Design and Optimization:
- As it stands today to where it will rest
- Mapping Processes to Salesforce and gap/fit analysis
- Work flow design
- User security and role design
- Lead generation, conversion, opp management, Product and Pricing management, Quote Creation, Account Management, Product Management and Upgrades
- Custom screen, external client portals, module design
- Report and Dashboard design and automation- auto generated WIP and Funnel Reporting
Setup, Configuration and Customization
- Salesforce set up and configuration from cradle to full maturity
- Full Security Analysis
- Work Flow setup
- Report Set up
- Data Migrations
- Staging of Production Setups and Sandbox testing
Customization and Custom Development
- Apex Triggers
- Visual Force Custom Pages and Screens
- Integration with 3rd party applications Heavy Focus on PBX Integrations
- Data extraction and synchronization with reporting
- Private Labeling of Salesforce Platform with Custom App Development
Support and Administration
- Monitoring
- Custom user Training Guides and Knowledge Guides
- Onboarding New Hires, Eliminate the learning Curve and get new hires producing faster
- Reporting and Dashboards Automation, no more waiting for the reports, just log in and drill down.
- Create Immediate actionable coaching opportunities
- Catch the employee issues at the beginning to coach and develop as opposed to churning employees. This is the single most costly issue employers face today.
- http://www.inc.com/suzanne-lucas/why-employee-turnover-is-so-costly.html
- http://us.drakeintl.com/hr-tools/cost-of-turnover-calculator.aspx